Exchange Policy
At Binddu, we strive to ensure your complete satisfaction with your purchase. However, if for any reason you are not entirely satisfied, we offer a return and exchange policy to accommodate your needs.
Eligibility for Exchange
- Items must be in original condition, unworn, unused, with all original tags and packaging intact.
- Exchange requests are accepted only with an original package unboxing video.
- The request must be initiated within 4 days of delivery.
Exclusions
- Customized or personalized items are not eligible unless defective or incorrect.
- Clearance sale or promotional items may not be eligible unless defective.
Initiating an Exchange
To initiate an exchange, contact our support team at 8955649628 within the specified timeframe.
- Provide your order number
- Item details
- Reason for exchange
Exchange Process
- Once approved, we will guide you on how to return the item.
- Return shipping costs will be borne by the customer.
- After verification, the exchange will be processed.
Exchange Options
- You can exchange for a product of equal or lesser value.
- If the new item is cheaper, the difference will be refunded.
- If the new item is more expensive, you must pay the difference.
Return & Refund Policy
Return Process
Returns are facilitated by our team, including a self-pickup service. Customers are not required to pay any charges in advance.
Refund Policy
Once the returned parcel is received and inspected, a refund will be processed after deducting 15% of the product price.
Approval Timeline
Return requests will be reviewed and approved within 4 days after delivery.